Usually orders placed before 7pm Monday - Friday are processed the same day and collected the following business day. Orders placed before 10am on a Saturday will be processed and sent out on the same day. Any orders placed on a Saturday after 10am, or on a Sunday, will be collected on the next business day.
We use NZ Post for deliveries. Delivery times will vary depending on the courier option you select at checkout and where you live within New Zealand. For further information please go to: https://www.nzpost.co.nz/contact-support
You'll find your tracking number in the Shipping Confirmation email that we send as soon as your order begins its journey.
In the unlikely event of an issue, you can find the courier details from the tracking number provided to you by email or as follows: NZ Post Within NZ: 0800 501 501 Mon - Fri 8am - 6pm Courier Within NZ: 0800 COURIER / 0800 268 743 Mon - Fri 8am - 6pm. Your package is only insured if you select 'couriered'
Not Sure Which Products Are Right For Your Hair? Take Our Hair Quiz!