We are based right here in New Zealand - Queenstown to be more specific.

We ship New Zealand wide. For shipping outside of New Zealand please contact us for a quote: jaks.hair@outlook.co.nz

No! We made the decision to charge a set fee regardless of where you're from

Purchases Over $100 Within New Zealand: FREE = Standard + Untracked, $3.95 = Couriered + Fastest, $6.95 = Couriered + Signature Required --- Purchases Under $100 Within New Zealand: $6.95 = Standard + Untracked, $8.95 = Couriered + Fastest, $11.95 = Couriered + Signature Required.

Usually orders placed before 7pm Monday - Friday are processed the same day and sent the following business day. Orders placed before 12pm on a Saturday will be processed and sent out on the same day. Any orders placed on a Satuday after 12pm or on a Sunday will be processed and sent out on Monday.

We use NZ Post as our preferred courier service. Delivery times will vary depending on the courier option you select at checkout and where you live within New Zealand. For further information please go to: https://www.nzpost.co.nz/contact-support

You'll find your tracking number in the Shipping Confirmation email that we send as soon as your order begins its journey.

In the unlikely event of an issue, you can find the courier details from the tracking number provided to you by email or as follows: NZ Post Within NZ: 0800 501 501 Mon - Fri 8am - 6pm Courier Within NZ: 0800 COURIER / 0800 268 743 Mon - Fri 8am - 6pm. Your package is insured up to $250 for *standard-untracked and up to $2000 if *couriered.